COVID-19 Showroom Closure
To Our Valued Customers,
In the interest of protecting the health and safety of our customers and staff, we have decided to temporarily close our showroom in Vancouver until further notice. Orders can still be placed either online or over the phone at 1-888-634-2010 and can be picked up in person or shipped out by courier.
We will continue to provide further updates as they develop and until then we wish everyone to stay safe and comply with all government and health recommendations. We look forward to reopening our doors to serve you again soon.
Thank you for your interest in Diamond Store Fixtures. We strive everyday to give you the highest level of customer service. Please read the following terms and conditions.
We welcome customers to place their orders using our online catalog. You may order online 24 hours a day, 7 days a week. Should you wish to place your order other than through our online catalog you may email your order to [email protected] or order via telephone at (888)634-2010. Our Sales Staff is available to assist you. If you wish to fax your order, please send it to (604)434-8657. All orders should include your name, your company name, complete address, telephone information, and your desired payment method. Please make sure to specify item numbers, colors, quantities, and descriptions.
Diamond Store Fixtures will gladly provide pricing on non-stock and custom items. A non-refundable deposit may be required on special orders. Deposits may be made using any standard payment form. Special order items are not returnable.
Diamond Store Fixtures makes every effort to send your shipment the best way and at the lowest possible price: via UPS, FedEx, Purolator, Canada Post, or Common Carrier. All shipping charges, and Handling Charges, are the responsibility of the Customer. Upon request, we will be glad to provide a freight estimate for your order. This is only an estimate and the Customer is responsible for all actual freight charges incurred. You may also pick up your orders at our location. All products are inspected before they are shipped out, our responsibility ends when the products leave our premises. Any claims for loss or damaged products must be made directly with the shipping carrier. Once the order is received you must inspect it and state in writing if there is any visible damage on the shipping waybill. If there is concealed damage please keep the original packaging for inspection and note that most carriers will not accept claims unless the packaging is available. We are not responsible for damage in transit or delivery delays due to reasons beyond our control.
Our Customer Service Department will be glad to assist you if you have any problems or concerns about an order. You may contact us by email, phone or fax at the information listed below.
We will gladly accept any return for stock merchandise within 14 days of invoice. To return merchandise please contact our Customer Service department for a return authorization number. Returns will not be accepted without a prior return authorization number. Products must be inspected before approval for refund, exchange or credit. All returned products must be shipped freight prepaid by the customer. Returns must be in the original carton, must include a copy of the invoice, and be in new condition as determined by Diamond Store Fixtures. Please note no returns are accepted after 14 days. Special Orders, closeouts and used items are not returnable.
All orders are shipped F.O.B. from our warehouse.