We welcome Customers to place their orders using our online catalog. You may order online 24 hours a day, 7 days a week. Should you wish to place your order other than through our online catalog you may email your order to sales@diamondstorefixtures.com or order via telephone at (604)434-2010. Our Sales Staff is available to assist you. If you wish to fax your order, please send it to (604)434-8657. All orders should include your name, your company name, complete address, telephone information, and your desired payment method. Please make sure to specify item numbers, colors, quantities, and descriptions.

Diamond Store Fixtures will gladly provide pricing on non-stock and custom items. A non-refundable deposit may be required on special orders. Deposits may be made using any standard payment form. Special order items are not returnable.

We accept the following credit cards

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Diamond Store Fixtures makes every effort to send your shipment the best way and at the lowest possible price: via UPS, Common Carrier, or FOB Factory. All shipping charges, and Handling Charges, are the responsibility of the Customer. Upon request, we will be glad to provide a freight estimate for your order. This is only an estimate and the Customer is responsible for all actual freight charges incurred.

Our Customer Service Department will be glad to assist you if you have any problems or concerns about an order. You may contact us by email, phone or fax at the instructions listed above.

We will gladly accept any return for stock merchandise within 14 days of invoice. To return merchandise please contact our Customer Service department for a return authorization number. Returns will not be accepted without a prior return authorization number. Returns must be in the original carton, must include a copy of the invoice, and be in new condition as determined by Diamond Store Fixtures. All returns are subject to a 15% restocking fee. Please, no returns are accepted after 14 days. Special Orders, closeouts and used items are not returnable.

The carrier is responsible for damage in transit to you however, it is important to open all cartons immediately upon arrival to be eligible to file a freight claim.

1. UPS damages: If you discover damage after opening the package, call UPS to report the damage. Save all packing materials and follow UPS instructions for disposition of the damaged merchandise. Please contact us after you have reported the damages to UPS so that we can ship replacement merchandise.

2. Fed-Ex damages: If you discover damage after opening the package, call Fed-Ex to report the damage. Save all packing materials and follow Fed-Ex instructions for disposition of the damaged merchandise. Please contact us after you have reported the damages to Fed-Ex so that we can ship replacement merchandise.

3. DHL damages: If you discover damage after opening the package, call DHL to report the damage. Save all packing materials and follow DHL instructions for disposition of the damaged merchandise. Please contact us after you have reported the damages to DHL so that we can ship replacement merchandise.

4. Common Carrier damages: All shipments are insured against damage in transit. It is important that you inspect all cartons upon delivery. When a carton is visibly damaged upon arrival, it must be indicated when signing the truck Bill of Lading. The driver should sign both copies. This is to protect you and to enable you to file a claim with the Carrier.

5. Concealed damages: If after opening a package you discover damage, call the Carrier immediately to report the claim. Save all packing materials. You must file a claim with the carrier within 10 days of signing for the freight. We will be glad to assist you with any claim.

All prices are subject to change (up or down) without notice. While every effort is made to make our printed catalog and online catalog as accurate a possible, we reserve the right to correct any error in description or price.

Any item not in stock at time of original shipment will be shipped as soon as possible. Separate shipping charges will be billed for each shipment.