Terms & Conditions

Let Diamond Store Fixtures Serve You. 
 

Thank you for your interest in Diamond Store Fixtures. We strive everyday to give you the highest level of customer service. Please read the following terms and conditions.

Privacy 
Please review our Privacy Policy.

Ordering 
We welcome customers to place their orders using our online catalog. You may order online 24 hours a day, 7 days a week. Should you wish to place your order other than through our online catalog you may email your order to sales@diamondstorefixtures.com or order via telephone at (888)634-2010. Our Sales Staff is available to assist you. If you wish to fax your order, please send it to (604)434-8657. All orders should include your name, your company name, complete address, telephone information, and your desired payment method. Please make sure to specify item numbers, colors, quantities, and descriptions.

Special Orders 
Diamond Store Fixtures will gladly provide pricing on non-stock and custom items. A non-refundable deposit may be required on special orders. Deposits may be made using any standard payment form. Special order items are not returnable.

Shipping Information
Diamond Store Fixtures makes every effort to send your shipment the best way and at the lowest possible price: via UPS, Fedex, Purolator, Canada Post, or Common Carrier. All shipping charges, and Handling Charges, are the responsibility of the Customer. Upon request, we will be glad to provide a freight estimate for your order. This is only an estimate and the Customer is responsible for all actual freight charges incurred. You may also pick up your orders at our location.

Customer Service 
Our Customer Service Department will be glad to assist you if you have any problems or concerns about an order. You may contact us by email, phone or fax at the instructions listed above.

Return 
We will gladly accept any return for stock merchandise within 14 days of invoice. To return merchandise please contact our Customer Service department for a return authorization number. Returns will not be accepted without a prior return authorization number. Returns must be in the original carton, must include a copy of the invoice, and be in new condition.

FOB 
All orders are shipped F.O.B. from our warehouse.